Clinic Policies

COVID-19 Policies

Both our Edina and Eden Prairie clinics are open! We are taking precautions to ensure the highest level of safety and are also continuing to offer telemedicine visits which are video calls with your physician from the comfort of your home!

Our Commitment

As an essential business, Dermatology Specialists remains committed to patient and employee safety as we navigate through the current health care crisis. We care deeply about patient health and have implemented several infection prevention measures to ensure the highest level of safety when you visit our clinic. The below policies will be enforced beginning Monday, May 4th.

If you are experiencing a cough, fever, or shortness of breath or have tested positive for COVID-19 within the past 14 days, please call to reschedule your appointment.

Face Coverings

To help reduce the spread of COVID-19, we are requiring patients to bring and wear a face covering (such as protective mask or cloth covering) to any upcoming appointments. Masks or cloth coverings must be worn over your mouth and nose for the duration of your appointment. Members of your care team will also wear masks to help reduce the spread of COVID-19. If you do not have access to a face covering, the CDC website has guidelines for making no-sew, cloth face coverings. You can also use a scarf or bandana. Additionally, masks can be purchased from many local and online retailers.

Reduced Contact Check In

In addition, in an effort to limit physical interaction, we are embracing contactless practice solutions. We will be securely storing a credit card on file at time of scheduling your appointment, verifying insurance information over the phone and asking you to complete pre-registration online 24 hours prior to your appointment. You can view the complete patient paperwork here. If you arrive early to your appointment, please wait in your car until your scheduled appointment time unless you were instructed to check-in early.

Temperature & Additional People

On the day of your appointment, we ask that you take your temperature at home prior to arriving to our office. If you register a temperature of 99.5° F or higher, you must reschedule your appointment. We ask that all patients attend appointments individually unless assistance with mobility is needed. Minors can be accompanied by one parent or guardian.

 

Telemedicine

Dermatology Specialists is also offering telemedicine visits which can be completed from the comfort of your home. To schedule a telemedicine visit please contact our office at 952-920-3808 and one of our reception team members will be happy to schedule your visit. Learn more about telemedicine.
We appreciate your efforts to help protect yourself, our care teams and our entire community.

 

Appointment Cancellation Policy

Your appointment is reserved especially for you. Should you need to cancel or change the date of your appointment, we would require a 24 hour notice.

A patient who fails to show up for a scheduled appointment without prior notice will be considered a “no show”.

A patient who no shows for an appointment or fails to give adequate 24 hour notice for an appointment may be assessed a $50.00 fee. Multiple “no show” visits may be subject to dismissal from the practice.

As a courtesy, we will do our best to send a reminder via telephone call for appointments. If you do not receive your reminder call or message, the cancellation policy will still remain in effect.

If you are running late for your appointment, please give us a call at 952-920-3808. Our physicians will try to accommodate you into their schedule if they can, however, this is not always possible and you may need to reschedule. You may also be subject to the $50.00 no show/late cancellation fee.

 

Patient Satisfaction

Dermatology Specialists takes pride in the services that are rendered to our patients. It is important to us that our patients feel that they have received quality care and an excellent overall patient experience. If at any time your experience with us did not meet your expectations, please contact us to discuss your concerns. You can reach us at 952-920-3808.
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